Background:The outcome of healthcare is nowadays have increasing significance with multiple parameters being developed to assess the quality of healthcare not only in private set up but also in government run hospitals. The satisfaction of the patients in terms of quality is an important parameter is assessing the healthcare outcome [1,2] The private setup providing healthcare are presently experiencing fierce competition to enhance their outcomes in a tangible manner. Patient satisfaction have become increasingly significant. Many healthcare providers utilize this information in order toupgrade their setup and improve overall patient satisfaction. [2.3] Aims And Objectives: To assess and identify the variables and factors which measure patients service quality in tertiary care govt hospitals. Materials And Methods: This descriptive type of study utilised SERVQUAL survey instrument and was conducted in 7 cities having service hospitals in India, during 01 Nov 2023 to 30 Dec 2023. Thesurvey instrument having validated for use in the hospital setup. Consumer ratings were collected across 5 dimensions in the survey instrument and paired in expectation and experience scores and then analysed statistically to assess quality of service in healthcare setup. Results: There was a significant lack of quality healthcare service provided by tertiary govt hospital in all major Indian cities. There were gaps existing all the five dimensions of our survey instrument with presence of statistically significant mean score in the expectation and experienced services. Conclusion: The study concludes that significant service quality gaps existed in the delivery of the hospital services, which need to be addressed by focused improvement efforts by the hospital and Government.