Background: Patient satisfaction is an important parameter to measure quality and effectiveness of healthcare delivery. The study determines the satisfaction level among patients attending ENT Out Patient Department regarding various services availed by the patient in the multispeciality hospital. Methods: Prevalidated bilingual questionnaire were used among 50 consented patients. The questions included various aspects of the hospital including signages, OPD logistics, consultation with the doctor, behaviour of the staff, pharmacy services, laboratory services and billing facilities. Results: More than 94% were satisfied with the overall experience. Patients were satisfied with the staff behaviour. Dissatisfaction was towards the waiting period to obtain laboratory reports and dispensing of drugs. Conclusion: Reqular survey for patient satisfaction is an important tool to identify areas that need improvement. Better communication of turn around time and usage of automated equipment’s in the laboratory and rapid drug dispensing mechanisms can be implemented if feasible.